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Exploring Healthcare’s Blind Spot – Why It’s Time to Rethink the Member Experience

Today’s on-demand economy means your members value convenience and simplicity. Yet, the payment experience for members continues to be confusing and frustrating. A better healthcare payments experience will deliver member satisfaction and drive digital adoption.

Download our white paper to learn about the trends influencing today’s member, and how payers can leverage tools and best practices to make payments easy, reduce billing costs and guarantee happy members.

How to Drive Member Engagement Through Claim Payments

View the webinar to learn how payers can improve the current experience to drive member engagement and satisfaction – all while making providers, employer groups and brokers happy, too!

Looking to Complete Your Consumer Journey Map?

InstaMed delivers member-centric payment solutions that reduce friction and deliver the best possible member experience.

Increase Member Portal Usage

  • Drive member portal logins with consumer-friendly billing

  • Enable members to save payment methods in a secure digital wallet

  • Deliver a superior member and employer group experience while reducing the costs to print and mail statements


Deliver Digital Experiences

  • Increase the collection of health plan premiums by letting members enroll in eStatements

  • Give members access to self-service tools like automatic and recurring payments


Simplify All Payments for Members

  • Enable members to pay 100% of their claims directly from your branded portal

  • Allow members to view payment history and information on medical history, benefits and copays

  • Answer the demand for a simple payment experience by making it easy to pay in one place

Case Study: Health First Health Plans

Health First prioritized their premium payment experience to improve member engagement and differentiate their plans to the employer group market.

Premiums automatically collected each month

Reduction in call volume, equaling $700K in annual savings

Reduction in security and compliance costs

Ready to Improve the Member Experience?

Contact us to schedule a demo and see how much InstaMed can help you drive member engagement and guarantee member satisfaction.