In his latest installment for the American Journal of Managed Care article, InstaMed CTO and Co-Founder Chris Seib offers reasons why implementing a BYOD strategy can help providers enhance the patient experience when it comes to the patient pre-service experience.
Read the full article, Prime Time for BYOD Innovation: The Patient Check-In Experience, in American Journal of Managed Care. Below is an excerpt from the article.
There is an old adage that says first impressions are lasting, meaning that someone’s reaction to how they first encounter a person or organization is very hard to overcome, especially when the impression is negative. With this in mind, is the first impression patients get from a provider’s visit really the best impression? Unfortunately, probably not.
The current pre-service experience includes filling out forms, verifying insurance eligibility, and possibly collecting a copay, which takes considerable time. Is that a positive patient experience?