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David Krause, Vice President of the Business Improvement Group at Anthem was featured in an article describing how the health plan’s previous billing system was broken. The InstaMed customer described some of the insights he’ll share at his upcoming HIMSS18 session: “Create a Frictionless Healthcare Payments Experience,” at 4 PM on March 7, 2018 in the Venetian, Palazzo B.

Read the full article, Anthem VP: Healthcare billing system is broken, in Healthcare IT News. Below is an excerpt from the article.

“I just wait for the letter from the collection agency — then I know I should pay.”

David Krause, Vice President of the Business Improvement Group at Anthem has heard a variation on that theme numerous times.

The bottom line? Consumers are confused about what they owe. In fact, Krause says, the most common reason for calls to a national health insurance carrier is clarification on billing.

“Providers and insurers need to work cohesively together to make the experience much simpler for consumers to navigate,” Krause said.

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