BC Advantage Magazine features insight from Deirdre Ruttle, along with findings from the Trends in Healthcare Payments Eleventh Annual Report. In particular, the article highlights the legacy collection processes do not meet patient expectations. The article also spotlights how a Chicago-based billing service, Revenue Integrity Management Services, answered patient demand for convenience and increased online payments 250% over its previous system.
Read the full article, Case Study: Managing Patients, Payments, and a Pandemic, in BC Advantage Magazine. Below is an excerpt from the article.
The COVID-19 pandemic has accelerated demand for contactless experiences that are both digital and convenient across the entire range of patient interactions. However, one of the strongest preferences expressed by healthcare consumers-for online systems to receive and pay bills-has been largely unmet because of legacy mechanisms that require patients to interact with staff and decipher often-confusing paper statements.