Andrew Kouba, CFO of Abilene Diagnostic Clinic, shared his story with Becker’s Hospital Review on how the Texas-based multi-specialty physician group’s revenue cycle changes improved the patient financial experience by implementing the InstaMed One Bill solution.
Read the full article, How a Texas physician group’s revenue cycle changes improved patient experience, in Becker’s Hospital Review. Below is an excerpt from the article.
Patients continue to demand an efficient and effective payment experience, and providers are looking for ways to meet patients’ expectations.
An Apex Revenue Technologies survey showed 85 percent of patients view a consistent healthcare billing and payment experience as important, and nearly 30 percent said better personalized reminders about their bill would make them more likely to pay on time.