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Benefits Pro referenced InstaMed’s “3 Quick Tips for Refunds in Healthcare” in a recently released article.

Read the full article, Health care refunds are becoming more common, but are lagging behind the times, in Benefits Pro. Below is an excerpt from the article.

This finding is echoed in a separate analysis by InstaMed, a company that provides payment systems for health care companies. The InstaMed analysis said that with providers collecting more payments directly from consumers, there are many opportunities for overpayment, creating the need for refunds. “The complexities that are inherent in health care payments make it difficult to determine the exact amount a patient will owe, which can result in over-payment,” the report said. Considering the lack of transparency in both provider and health insurance systems, the opportunities for confusion and mistakes are plentiful.

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