Chief Healthcare Executive features insight from InstaMed’s Deirdre Ruttle on findings from the Trends in Healthcare Payments Eleventh Annual Report.
Read the full article, Provider Trends in Healthcare Payments: Missing the Connection with Consumers, in Chief Healthcare Executive. Below is an excerpt from the article.
The pandemic highlighted how much the healthcare industry needs to catch up in the digital world. The word “contactless” is now ingrained in our common vernacular and is expected in every possible consumer experience. Consumer sentiments show the demand for contactless experiences that are also digital and convenient has been on the rise for years, and 2020 might be the year where the importance of this rising demand was fully realized. For providers to rebuild in a post-pandemic future, the benefits of contactless channels will be crucial to cut costs, promote efficiency and improve collections.