In a recent interview with Electronic Health Reporter, InstaMed Vice President of Strategy Deirdre Ruttle offered her take on some of the most pressing challenges facing the healthcare industry.
Read the full article, Healthcare’s Most Pressing Problems, According To Its Leaders, in Electronic Health Reporter. Below is an excerpt from the article.
In all the buzz about healthcare consumerism, the biggest problem remains consumer confusion and fear toward healthcare bills leading to widespread frustration. According to the National Opinion Research Center, 40 percent of consumers fear the costs associated with an illness more than the percentage of consumers who fear an illness itself. Consumers demand the same convenience in healthcare payments that they experience in other industries. Successful providers and payers will be those who can offer secure and convenient healthcare payment experiences that include digital wallets, mobile options, automatic payments and payment plans.