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AHIP Virtual Forum Presentation: Transforming the Consumer Experience in Healthcare Payments

Consumerism is a growing trend in healthcare that is transforming the way that health plans interact with their members and provider networks. As healthcare reform adds millions of new consumers to the U.S. healthcare system and as deductibles continue to rise, consumer confusion related to payment is becoming a growing problem and opportunity for health plans. This session delivered insight into today’s healthcare landscape for health plans, and how they can leverage technology and best practices to meet consumer demands and simplify the way their members manage their healthcare bills.


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