HBMA’s RCM Advisor features insight from InstaMed Chief Marketing Officer, Deirdre Ruttle. The right tools at the right time can help an organization thrive despite unprecedented circumstances. Deirdre Ruttle dives in to how revenue integrity management services increased patient payment volume during COVID-19.
Read the full article, The Future of Healthcare Payments, in HBMA’s RCM Advisor. Below is an excerpt from the article.
Payment responsibility has rapidly increased for patients over the last decade. This trend in healthcare payments challenges providers and billing services to collect more from patients, and often for higher amounts. Traditional collection processes that rely on manual and paper-based processes often miss the connection with patients for balances, resulting in bad debt and high costs to collect for organizations. However, simply adding an online channel for payments may not necessarily resolve these issues unless the experience is convenient, secure and streamlined for patients.