Deirdre Ruttle, Vice President of Strategy at InstaMed shares tips and best practices for collecting increasing patient responsibility by improving the way that you communicate with patients.
Read the full article, Be a Better Communicator, in RCM Advisor. Below is an excerpt from the article.
The healthcare landscape is changing as patient responsibility continues to increase and providers are relying on patients—rather than only payers—for more of their revenue than ever before. Yet, in response, the healthcare payments experience has been slow to change. Patients are frustrated with the confusing and inconvenient payments experiences offered to them in the industry. Billing services need to evaluate their billing and payments processes and consider implementing changes that will improve the way staff engage with their provider clients’ patients about payments.