InstaMed customer BrightSpring Health Services was recently featured in Healthcare IT News, the industry’s authoritative voice of health IT. The piece explores how the Kentucky-based home care service provider was able to boost patient-initiated payments following the implementation of the InstaMed Patient Portal.
Read the full article, Billing tech boosts patient-initiated payments at BrightSpring, in Healthcare IT News. Below is an excerpt from the article.
BrightSpring Health Services selected InstaMed to help analyze its billing and payment process and offer clients convenient options to pay and manage their bills. The patient billing system has enabled BrightSpring to leverage the vendor’s consumer-tested statement layout, which is designed to eliminate paper from the billing and payments process by driving online payments and e-statement adoption. “The InstaMed Patient Portal allowed us to offer our clients a simple yet robust online payment experience, where they could pay bills with their preferred payment method, manage a digital wallet, view payment history, enroll for e-statements, and set up automatic payments,” Babin explained. “In addition to delivering a better experience for our clients, the solutions would simplify workflow and improve operational efficiencies.”