Managed Healthcare Executive features insight from InstaMed CTO Chris Seib.
Read the full article, Top Payer Growth Strategies, in Managed Healthcare Executive. Below is an excerpt from the article.
Chris Seib, CTO and co-founder of InstaMed, a healthcare payments network in Philadelphia, PA, says payers need to focus on improving the member experience and look at the consumer experience in other industries to understand the benchmarks.
“According to the Trends in Healthcare Payments Ninth Annual Report, 86% of consumers want to make all of their healthcare payments in one place,” he says. “Payers can help consumers meet this need by offering payment capabilities within their member portals. Payers can take the friction out of healthcare payments and increase member satisfaction, increase member portal traffic and tool utilization, and accelerate payments to providers from members.”