PatientEngagementHIT features InstaMed’s Ninth Annual Trends in Healthcare Payments Report.
Read the full article, Health Providers Slipping on Consumer Experience, Patient Payments, in PatientEngagementHIT. Below is an excerpt from the article.
The consumer experience and convenient patient payments are a considerable blind spot for healthcare organizations and payers, according to a new report from InstaMed.
The Trends in Healthcare Payments Ninth Annual Report revealed that an increasingly consumerized patient population is looking for more out of their payers and providers. As patients assume more financial responsibility for their care, they are looking for healthcare experiences that mirror their experiences in other retail spaces.