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This insightful feature by Sara Heath in PatientEngagementHIT shares three lessons to enhance consumer-centered healthcare and how hospitals can adopt billing strategies from retail stores to improve the patient experience. The article features insights from InstaMed’s Trends in Healthcare Payments Seventh Annual Report: 2016 on the latest data regarding patient payment responsibility.

Read the full article, 3 Lessons from Retail to Enhance Consumer-Centered Healthcare, in PatientEngagementHIT.

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