InstaMed customer Ed Davis, Director of Operations at Dallas Nephrology Associates (DNA), discusses how his organization leveraged InstaMed to improve the healthcare payments process for patients by connecting at check-in, optimizing patient statements and driving online payments.
Read the full article, 3 ways to empower patients and improve collections, in Physicians Practice. Below is an excerpt from the article.
When Dallas Nephrology Associates (DNA) first opened its doors nearly 50 years ago, the patient payment experience was simply nonexistent. Back then, physician practices relied almost exclusively on payers for revenue, and patients seldom had a bill due for any remaining responsibility. This scenario is no longer the norm.
Instead of continuing with business as usual, DNA made the strategic decision to improve financial engagement with patients. We considered consumer behaviors. We knew that any process or technology changes needed to meet consumer expectations and create convenient, transparent and frictionless experiences. Our goals included helping patients better understand payment responsibility, making it easy to pay and reducing the volume of paper bills mailed.