RCM Answers features InstaMed’s Vice President of Strategy Deirdre Ruttle as she discusses how to guarantee patient payments when deductibles reset.
Read the full article, How to Guarantee Patient Payments When Deductibles Reset, in RCM Answers. Below is an excerpt from the article.
Let’s face it: patients are frustrated with confusing and inconvenient healthcare payments experiences. They can become even more frustrated at the start of a new year when deductibles reset. Patients may not fully understand deductible resets, their healthcare plan’s policies or healthcare vernacular in general. When patients are confused, they are less likely to pay, which can lead to bad debt and uncollected balances. Providers can evaluate their billing and payments processes and consider implementing changes that will improve the way they talk to patients about money. Here are three kinds of conversations you can initiate to change the payments relationship with patients after deductibles reset.