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The Trends in Healthcare Payments Eleventh Annual Report was featured in an article for RevCycleIntelligence. The article explores the report’s findings including the impacts of the COVID-19 pandemic on healthcare payments. Telehealth and contactless payment options saw incredible growth during the pandemic, as noted by the article.

Read the full article, Contactless Payments, Virtual Care Surge to Continue Post-COVID-19, in RevCycle Intelligence. Below is an excerpt from the article.

Healthcare consumerism is on the rise , as patients report the desire to use telehealth and contactless payment options post-COVID-19. However there are disconnects between payer, provider, and consumer expectations, according to the eleventh annual Trends in Healthcare Payments Report from InstaMed.

The report explores how COVID-19 has accelerated many trends that have improved the consumer experience in healthcare, such as telehealth and contactless payment options.

The report includes quantitative data from $393 billion in healthcare payments processed on the InstaMed platform, as well qualitative, independently-gathered survey data from consumers, providers, and payers.

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