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Members expect and demand a better payment experience in today’s market. Health plans will need to take a deeper look at how members feel about the process of making health care payments; learn how they value a positive payment experience relative to other health plan services, and how that can affect their choice of health plan going forward.
During the webinar, attendees will hear about the state of health care payments today including the forces at work, volume trends, and how consumers, health plans, and providers view this critical area. The presentation will also examine the results of independent consumer research and health plans to understand the role that payments and the payment experience have on a member’s view of health plans.
December 9, 2015
2:00-3:00 PM ET
Attendees will learn:
- How consumers see the payment experience as central to their view of health plans and how payments drive member engagement
- How forward-thinking health plans are evaluating health care payments solutions with dramatically different criteria, with the goal of increasing member engagement and retention through a superior payment experience
- How payments drive member engagement, retention and satisfaction
- Jeff Lin, Senior Vice President of Product Management, InstaMed
Who should attend: