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The Time to Retire Paper in the Healthcare Industry Has Come

The digital revolution is in full swing throughout the world. Mail volumes declined by five billion pieces or almost four percent in 2017. Online shopping increased six times faster than brick-and-mortar shopping during the 2017 holiday shopping season, while a record 7,000 retail stores closed or were set to close in 2017. Tech giants like Apple, Amazon and Uber are changing the world we live in by placing access to more and more at our fingertips. Yet, healthcare’s resistance to

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How the Digital, Always-Connected World Is Impacting Healthcare

The digital world is no longer a future state – it is here, and we are all living in it. Proof of this is best demonstrated by the 77 percent of American adults who report being online daily and the 26 percent who are online constantly. For the healthcare industry, the digital world has created a new kind of consumer that bristles at the prospect of waiting, demands convenience, expects frictionless payments and speaks out on social platforms when experiences

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