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Rising healthcare expenses mean consumers have increased interest in the cost and quality of the care and services they receive. Yet, when it comes to the consumer experience, the question, “How much will I have to pay for this?” is as important as the question, “How can I pay for this?”

With the rise of eCommerce and the increasing popularity of mobile payments, it is becoming more important for healthcare businesses to understand how payments impact the consumer experience.

This presentation will explore how digital technology and emerging payment models are changing the payments experience for consumers across the care continuum.


Rajesh (Raj) Shenoy

Executive Director, Payment Advisory

J.P. Morgan Payments

Michael Manna

Executive Director, Healthcare Industry Solutions

J.P. Morgan Commercial Bank