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Patient responsibility is rising, and payment friction is slowing collections. Many patients want cost clarity and modern, mobile-first payment options, while providers face escalating pressure to collect balances efficiently. In this webinar, see how NextGen Digital First Statements engages patients early, simplifies the path to payment, and streamlines staff workflows to improve financial outcomes.
Customer Success Spotlight: Hear from Knoxville Orthopaedic Clinic
Gain insights from Knoxville Orthopaedic Clinic (KOC) who has achieved remarkable results leveraging NextGen Digital First Statements! You’ll hear how KOC approached rollout, what changed after going digital-first, and which metrics moved—grounding the playbook in real-world outcomes.
Why Watch:
- Accelerate Cash Flow: See how a digital‑first approach speeds payments, reduces days to collect, and trims print spend—without adding staff effort.
- Deliver a Patient‑Friendly Experience: Offer clarity on what’s owed and convenient, mobile‑first payment options that build trust, loyalty, and self‑service adoption.
- Simplify Operations: Centralize payments, automate reminders, and gain visibility with reporting—so teams spend less time chasing balances and more time resolving exceptions.
- Prove ROI Fast: Learn the benchmarks and KPIs that matter, and how to quantify value from eStatement adoption, engagement, and reduced mailing costs.
What You’ll Learn:
- The Digital‑First Playbook: Practical steps to lift eStatement enrollment, capture payments earlier, and reduce friction across the billing journey.
- Communication That Converts: Patient‑tested prompts, emails, and reminders that boost engagement and self‑service payments.
- Experience Design Principles: Choices that remove barriers—clear balances, quick‑pay paths, and wallet‑ready checkout for mobile users.
- Data‑Driven Strategy: The metrics to watch (adoption, engagement, online payment share, print reduction) and how to turn them into an actionable value story.
- Implementation Essentials: Rollout sequencing, template selection, and staff enablement—plus how to keep check workflows intact while nudging digital.
Speakers:
Jennifer Monroe
Director, Patient Financial Services
Monique Hall
Manager, EDI Solutions
Janelle Wanack
Vice President, Healthcare Product Solutions