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The payment experience plays an increasingly important role in ensuring a positive consumer experience. The way we pay for products and services can influence our experience as much as the product or service itself. This helps explain why 49% of consumers say they would consider switching providers for a better healthcare payments experience. Many consumers are confused and frustrated by the cumbersome, paper-based payment options in healthcare, and they’re willing to go elsewhere for something better.

In this webinar, we explore ways that healthcare organizations can leverage digital payment options to improve the consumer experience and build loyalty with patients.

Learning objectives:

  • Understand trends in mobile payments, digital wallets and payment plans that are influencing consumer behavior and preferences
  • Identify opportunities to digitize the patient financial experience
  • Explore three scenarios where payments improved patient satisfaction
  • Review best practices for introducing digital payments to your revenue cycle