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The twelfth edition of the Trends in Healthcare Payments Annual Report reveals that the industry is moving toward digital-first, personalized consumer payment experiences. Changes brought on by the pandemic, increased conversations about social determinants of health (SDOH) and a demand for price transparency are driving this shift.

The past year shed light on some new and some festering challenges for payers and providers. Payers are navigating changes in their relationships with employer groups while looking for ways to connect with members. Providers, who have always struggled with staffing shortages, are trying to manage through a nationwide staffing crisis.

What initiatives are providers and payers focused on to deliver personalization to consumers and address unique challenges to their businesses? Watch the webinar to explore the latest healthcare payments trends.


Deirdre Ruttle

Chief Marketing Officer, InstaMed, a J.P. Morgan company

Brendan Crotty

Head of Product Management, InstaMed a J.P. Morgan company