Do you want to pay a healthcare bill online? Make a payment now

In recent decades, consumers have taken center stage in the healthcare payments industry. Increasing payment responsibility is a critical factor contributing to this ongoing trend. As consumers must navigate higher balances for things like premiums and deductibles, consumers have become a key stakeholder in healthcare payments.

Yet, the industry still relies on slow, outdated paper and manual collection processes for consumer payments. At the same time, consumers continue their full embrace of the digital world especially with their payment experiences. Trends tell us that the majority of consumers prefer to pay with online, self-service and cashless options. This disconnect causes significant friction for consumers in healthcare.

Download this white paper to explore the insights and datapoints into the latest consumer trends, including:

  • How consumers are taking center stage as healthcare costs continue their climb
  • The very real consequences of crushing costs on consumers and the industry as a whole
  • The digital world and its impacts on consumers and their payment activity
  • Consumer sentiment on what consumers want in their experiences with healthcare payments