Financial leaders at Catholic Health recognized the need to modernize their patient payment journey. As a healthcare delivery system on Epic’s EMR platform, they decided to implement Epic Revenue Cycle and were looking for a payment partner who could offer more options for electronic payments. The organization placed a focus on the patient experience and understood that high functioning revenue cycle operations are part of that experience.
The organization decided to partner with InstaMed to integrate payment technology into Epic. Catholic Health incorporated patient financial engagement into their pre-service touchpoints and saw results across multiple patient financial engagement areas, including pre-service collections, payment plans and self-service online payments via their Epic MyChart portal.
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collected pre-service in the first year with InstaMed
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$1M |
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greater average pre-service payment amount vs average payment plan or MyChart transaction amounts
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2-3x |
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increased installment payments made toward an outstanding balance
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102% |
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increase in the number of payment plans created
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50% |
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increase in MyChart payment volume from 2020 to 2021
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27.5% |
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increase in MyChart transaction volume from 2020 to 2021
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28% |