Open since 1997, Charleston ENT is the largest private ENT practice in Charleston, South Carolina with 46 providers at 12 locations, including the Surgery Center of Charleston and Sinus Institute.
"Now, we’re a one-stop shop for patient collections. We can do everything in our existing system, NextGen Healthcare, and have confidence that it is captured in InstaMed as well. Our billing department can manage, view and collect payments all in one place. Every part of the payments process is just better – from the front office collections to easy reconciliation at the end of every day. Plus, when a patient has an issue, we have complete visibility into their payment history and can easily answer any questions."
Shana McGee Patient Accounting Supervisor Charleston ENT Associates
THE CHALLENGE

Charleston ENT was challenged by increasing payment responsibility and needed an efficient way to manage collections.

OUR SOLUTION

With integration between InstaMed and NextGen Healthcare, Charleston ENT found a streamlined way to better connect with patients in the office.

RESULTS WITH INSTAMED
increase in payment plans
69%
increase in online payment volume
27%
increase in eStatement volume
201%

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