Open since 1997, Charleston ENT is the largest private ENT practice in Charleston, South Carolina with 46 providers at 12 locations, including the Surgery Center of Charleston and Sinus Institute.
"Now, we’re a one-stop shop for patient collections. We can do everything in our existing system, NextGen Healthcare, and have confidence that it is captured in InstaMed as well. Our billing department can manage, view and collect payments all in one place. Every part of the payments process is just better – from the front office collections to easy reconciliation at the end of every day. Plus, when a patient has an issue, we have complete visibility into their payment history and can easily answer any questions."
Shana McGee
Patient Accounting Supervisor
Charleston ENT Associates
THE CHALLENGE
Charleston ENT was challenged by increasing payment responsibility and needed an efficient way to manage collections.
OUR SOLUTION
With integration between InstaMed and NextGen Healthcare, Charleston ENT found a streamlined way to better connect with patients in the office. RESULTS WITH INSTAMED
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increase in payment plans
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59% |
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increase in online payment volume
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27% |
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increase in eStatement volume
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201% |