Columbia Orthopaedic Group delivers orthopaedic care to patients across Missouri and the Midwest. All quotes in this case study can be attributed to the group’s CEO, Gene Austin.
"Our patients have come to expect our online payment options and actually come to our website looking for our patient portal. Our staff feel like they’re meeting patient expectations for a better payments experience and that has been very empowering."
Gene Austin, Chief Executive Officer Columbia Orthopaedic Group
THE CHALLENGEColumbia Orthopaedic Group was relying on manual processes to collect patient payments, which was inefficient and prevented the group from delivering the payment experience and options that patients demanded.
OUR SOLUTIONColumbia Orthopaedic Group leveraged InstaMed integration with MedEvolve to streamline operational processes and deliver a better payment experience to patients.
RESULTS WITH INSTAMED
Increase in patient payment volume
Increase in online payments