New River Valley Pediatrics is a pediatric practice with locations in Blacksburg and Radford, VA. All quotes in this case study can be attributed to Lee Cox, Practice Manager.
"The parents that come to our practice are managing their other bills online, so we wanted to offer an equally convenient and frictionless experience for healthcare bills. InstaMed has allowed us to do that."
Lee Cox,
Practice Manager
New River Valley Pediatrics
THE CHALLENGE
New River Valley Pediatrics wanted to collect patient payments more efficiently and reduce the overall costs associated with billing and payments.
OUR SOLUTION
New River Valley Pediatrics partnered with InstaMed to deliver a digital-first patient payment experience. RESULTS WITH INSTAMED
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Increase in patients enrolled in eStatements
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3x |
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Patient payments self-serviced
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10% |
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Increase in online payments
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17x |