New River Valley Pediatrics is a pediatric practice with locations in Blacksburg and Radford, VA. All quotes in this case study can be attributed to Lee Cox, Practice Manager.
"The parents that come to our practice are managing their other bills online, so we wanted to offer an equally convenient and frictionless experience for healthcare bills. InstaMed has allowed us to do that."
Lee Cox, Practice Manager New River Valley Pediatrics
THE CHALLENGE

New River Valley Pediatrics wanted to collect patient payments more efficiently and reduce the overall costs associated with billing and payments.

OUR SOLUTION

New River Valley Pediatrics partnered with InstaMed to leverage the Patient Engagement Program.

What is the Patient Engagement Program?

The InstaMed Patient Engagement Program takes a comprehensive approach to working with organizations to optimize the patient payment experience to drive online payments and eStatement adoption while decreasing the costs to collect paper payments. The program also looks at every patient touchpoint in the payment process to ensure clear communication and easy-to-understand calls to action.

Talk to our patient engagement experts about driving online payment and eStatement adoption for your organization.

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RESULTS WITH INSTAMED
Increase in patients enrolled in eStatements
3x
Patient payments self-serviced
10%
Increase in online payments
17x

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