Urology Clinics of North Texas is made up of practices of premier urology groups located in the greater Dallas and Fort Worth Texas areas.
"We’ve seen a significant increase in online payments since participating in the InstaMed Patient Engagement Program. As a result, our staff spends less time trying to collect balances from patients. Nearly three-quarters of all our patient payments are self-initiated, meaning our patients receive our bill – either through the mail or online – and go online to pay without any interaction with our billing staff."
Shannen Rodriquez, Billing Office Manager Urology Clinics of North Texas
THE CHALLENGE

Urology Clinics of North Texas wanted to reduce their print and mail costs and increase online payments and eStatement adoption.

OUR SOLUTION

Urology Clinics of North Texas partnered with InstaMed to leverage the Patient Engagement Program.

What is the Patient Engagement Program?

The InstaMed Patient Engagement Program takes a comprehensive approach to working with organizations to optimize the patient payment experience to drive online payments and eStatement adoption while decreasing the costs to collect paper payments. The program also looks at every patient touchpoint in the payment process to ensure clear communication and easy-to-understand calls to action.

Talk to our patient engagement experts about driving online payment and eStatement adoption for your organization.

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RESULTS WITH INSTAMED
Increase in online payments
8x
Self-serviced patient payments
71%
increase in patients enrolled in eStatements
4x

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