Healthcare Bill Pay enables patients to pay their providers from their health plan's website or pay.instamed.com. By enabling patients to pay you from websites where they are already making payments, you will increase payments to your organization.
Patients pay you online in one of two ways:
1. Through their health plan's website:
2. Through a Patient Portal:
You get paid faster and easier with direct deposit into your preferred bank account and experience the following benefits:
InstaMed is a PCI Level One Service Provider, HIPAA compliant and HITRUST certified. Learn more about InstaMed security and compliance for healthcare payments.
Registration is free and easy! Click here to get started.
Upon registration, online training materials will be available to assist providers with account set-up.
Yes. Registered providers can contact InstaMed Customer Service with any questions.
You can contact InstaMed at [email protected] and reference Healthcare Bill Pay, or call (888) 503-0940.
Your patient paid you online through their health plan’s member portal or pay.instamed.com. You may process it the same way you process other credit/debit card patient payments you receive in the mail or over the phone. Watch this quick video tutorial or follow the instructions below:
Register for Healthcare Bill Pay and give your patients more payment options. Payments will be directly deposited into your existing bank account for a flat rate of 2.99% for card payments and $0.49 per eCheck.
If you do not register for Healthcare Bill Pay: You may process it the same way you process other credit/debit card patient payments you receive in the mail or over the phone, with NO additional fees from InstaMed.
If your credit card terminal requests a card type, enter Credit.
This is a one-time use Mastercard payment to be used for the exact amount of the payment in the Patient Payment Summary.
This payment expires on the last day of the Valid Thru month listed on the card image (e.g., if the card is valid through 12/17, it expires on December 31, 2017). If this payment is not processed by the expiration date, please contact InstaMed at (866) 945-7990.
If these payments are being sent to an address that is not where you prefer patient payments be sent, you can contact InstaMed at (866) 945-7990 to have the address changed.