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Seamlessly Collect Patient Payments in Epic

Ensure a streamlined and secure user experience in MyChart, Resolute, Welcome Kiosk and Willow Ambulatory

  • Accept Apple Pay® and Google Pay™ Payments via MyChart
  • Enable seamless and secure payments across your Epic EHR
  • Deliver a digital-first payment experience that drives patient engagement and delight
  • Improve staff efficiency

    • Request Demo

    InstaMed integration with Epic supports:

    Card and check processing

    Real-time, automated payment posting

    A robust reporting platform for enterprise-wide and omnichannel analytics

    Secure payment posting with point-to-point encryption (P2PE) and tokenization

    InstaMed is a combined gateway, processor and sponsor bank integrated with Epic. Partner with one vendor for collecting, reporting and reconciling all payments from patients.

    Integration With Epic

    Easily Collect and Manage Credit Card, Debit Card and ACH Payments

    Facilitate end-to-end integrated payments that work across Epic, Community Connect and non-Epic environments. Accept credit cards, debit cards, Apple Pay, Google Pay, ACH and check, and support integrated check processing and digital wallets.

    Learn More About InstaMed Front Office and Back Office Payments in the Connection Hub

    Deliver a proactive, digital-first and patient-centric financial experience in MyChart

    Drive engagement and improve patient satisfaction from pre-service to payment.

  • Automated Digital Engagement Pre-service When Scheduling an Appointment
  • Real-time balance notifications via Email/SMS text inform patients a balance is due
  • Omnichannel payment options, including Apple Pay and Google Pay
  • Personalized patient statements with QR code functionality to drive online payments

    • Securely Process Pharmacy Payments With InstaMed and Epic

    Easily accept pharmacy payments in the front office, back office and online. InstaMed integrates with Willow Ambulatory with SIGIS IIAS certified status and makes it easy to take payments for pharmacy transactions. Use a single payment vendor for omnichannel payments across your organization to maximize efficiency with payment processing, posting, reconciliation and reporting.

    Learn More About our Pharmacy Payments Solution

    Streamline Eligibility, Claims and Remittances

    Reach all of your payers with real-time eligibility and claims processing. We promise system availability of greater than 99.9%, data security and 24/7, U.S.-based customer support.

    Payment Integration for Community Connect

    It’s easy to extend InstaMed payment integration to Community Connect groups. This offers connected groups continued integration and workflow advantages.

  • Collect payments faster and easier by offering consumer-friendly options, including:
    • Automated payment plans
    • Online payments
    • Self-service digital wallets
  • Real-time posting and simplified reconciliation with integrated payments within Epic
  • Funds deposited directly into Community Connect groups’ existing bank accounts

    • Learn More About Payment Integration for Community Connect

    Proudly Serving +160 Epic Customers Nationwide

    Boston Children’s Hospital increased copay collection by 93% With InstaMed

    Boston Children’s Hospital Read Case Study

    “Boston Children’s looks to InstaMed as a dedicated partner that shares our vision of a better payment experience for families. InstaMed has helped stop the loss of money due to missed collection opportunities, which allows us to keep the lights on as they say and remain independent.”

    Kevin Pawl,
    Senior Director of Patient Access, 2019
    Learn about successful Epic integrations with InstaMed:

    Reduce PCI Scope and Save on Compliance Costs

    Secure online payments with the InstaMed External Payment Page Integration

  • Ensure protection of card present data with P2PE
  • Safeguard stored payments with tokenization
  • Keep cardholder data off your networks and reduce PCI compliance costs

    • Learn More About the InstaMed External Payment Page Integration in
    the Connection Hub

    Related Resource: Webinar

    Health systems can obtain transformative value and drive engagement and payments by influencing patient behavior across the payment journey in Epic.

    Featuring:

  • Aly Cunningham, Executive Director, J.P. Morgan Commercial Bank
  • Mike Manna, Executive Director, J.P. Morgan Commercial Bank
  • Brandon Baldock, Director of Revenue Cycle Solutions, Epic

    • [Webinar] Using Consumer Preferences to Influence Patient Behavior in Epic
    View Webinar

    Get Started

    Let’s talk about what InstaMed integration can do for your organization.

    Request Demo

    Epic, Community Connect, MyChart, Resolute, Welcome Kiosk, Willow Ambulatory and Connection Hub are registered trademarks of Epic Systems Corporation.

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