The InstaMed Patient Engagement Program

The InstaMed Patient Engagement Program helps providers achieve higher adoption of automatic payments and eStatements by maximizing the value of InstaMed solutions through best practices and tailored support.

The program includes incentives and an eStatement Adoption Guarantee, which guarantees providers achieve 25% eStatement adoption in six months after starting the program, or InstaMed will refund postage fees until adoption has been achieved. Read the business case to learn more.

The Patient Engagement Life Cycle

Early Financial Engagement Pre-Service

Simplify Patient Check-In and Automate Payments – All From the Patient’s Own Device

Allow patients to check in easily from their own devices before their visit or upon arrival with healthcare’s first Bluetooth-enabled check-in technology. Patients can view easy-to-read eligibility information, pay copays and balances with a digital wallet, enroll in eStatements and pay future bills effortlessly with Auto Payment Collect™ and Payment Plans. InstaMed’s patient-tested workflow and mobile-optimized screens deliver the easiest patient experience.

Support Beyond the Technology – Tailored to Your Needs

Deliver branded communications and display point-of-service signs to educate patients about your simplified check-in experience, prior to and during their visit. Automate invitations to check in through email, text and push notifications. Train staff to handle patient inquiries with scripts and FAQs. Plus, track your patient engagement success with analysis and benchmarking.

Discover the value of a painless check-in experience.

Personalized Billing Experience

Eliminate Paper Costs and Patient Confusion With Patient-Friendly Billing

InstaMed’s patient-tested statement design clearly communicates the total balance owed, displays clear instructions on how to pay and can consolidate balances across multiple encounters and family members.

InstaMed Patient Billing with Personalized Engagement leverages machine learning and multiple data sources to deliver dynamic payment plan recommendations to patients. This enables you to reduce the time to collect and get paid faster by increasing self-service payments and payment plans.

Support Beyond the Technology – Tailored to Your Needs

Drive patient adoption of self-service online payments, eStatements, automatic payments and payment plans with branded communications such as statement inserts, point-of-service signs, FAQs and training scripts for staff. Plus, track your patient engagement success with analysis and benchmarking.

Learn how one organization increased eStatement enrollment by 4x.

Superior Online Payment Experience

Deliver the Online Payment Experience That Patients Expect

Patient Portal: Deliver more than just a simple bill and quick payment option with a robust online payment portal. Give patients one login to manage all healthcare bills across encounters, providers and family members. Let patients save payment and benefit details to a secure digital wallet, set up flexible payment plans and access all payment and statement history 24/7.

InstaMed app: Healthcare’s first end-to-end payment and billing app is here! InstaMed is available for iOS and Android.

Auto Payment Collect: Allow patients to enroll in automatic payments for healthcare bills. Automatically suppress paper statements to eliminate paper costs and patient confusion.

InstaMed’s patient-tested workflow and mobile-optimized screens deliver the easiest payment experience.

Support Beyond the Technology – Tailored to Your Needs

Leverage scripts, FAQs and best practices to train staff to increase adoption of automatic payments. Plus, track your patient engagement success with analysis and benchmarking.

Learn how one organization increased online patient payments by 20%.

More Consumer Payment Options

Simplify Payments for All Patients by Delivering the Option of Every Payment Channel

Accept all payment methods, including payment cards (credit/debit/HSA), eCheck, Apple Pay, Google Pay and EMV. Offer all payment channels, including online, phone, mail, IVR, bank bill pay and walk-in bill payments.

What are the latest consumer payment trends in healthcare?

What makes a great consumer payment experience?

The InstaMed Difference

The InstaMed Network connects consumers, providers and payers. InstaMed is one platform for payment, clearinghouse and statements, and delivers superior integration with leading EHR and PM solutions. InstaMed's relentless innovation is represented by a proven history of industry-leading technology. Healthcare organizations nationwide trust InstaMed to deliver the highest levels of security and compliance.

Contact us to start delivering a better healthcare payments experience at your organization.

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Hospital

500,000 total inpatient and outpatient visits a year
Total Value Created = $3,500,000

Billing Service

300,000 billed claims a year
25 Hospital or Office Based Clients
Total Value Created = $900,000

25 Doctor Practice

90,000 patient visits a year
Total Value Created = $400,000

Thank you for your interest in InstaMed.

An InstaMed sales representative will be in contact with you shortly to discuss how much value InstaMed's solutions can create for you.

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