To us, patient engagement means optimizing every single patient touchpoint through technology and best practices. The InstaMed Patient Engagement Program helps you deliver a superior patient experience, get paid and reduce billing and payment costs by improving the patient experience. Read on to learn more about the patient engagement life cycle, and download our free eBook to discover patient engagement across the billing and payments experience.
Simplify Patient Check-In and Automate Payments – All From the Patient’s Own Device
Allow patients to check in easily from their own devices before their visit or upon arrival with healthcare’s first Bluetooth-enabled check-in technology. Patients can view easy-to-read eligibility information, pay copays and balances with a digital wallet, enroll in eStatements and pay future bills effortlessly with Auto Payment Collect™ and Payment Plans. InstaMed’s patient-tested workflow and mobile-optimized screens deliver the easiest patient experience.
Support Beyond the Technology – Tailored to Your Needs
Deliver branded communications and display point-of-service signs to educate patients about your simplified check-in experience, prior to and during their visit. Automate invitations to check in through email, text and push notifications. Train staff to handle patient inquiries with scripts and FAQs. Plus, track your patient engagement success with analysis and benchmarking.
Discover the value of a painless check-in experience.
Eliminate Paper Costs and Patient Confusion With Patient-Friendly Billing
InstaMed’s patient-tested statement design clearly communicates the total balance owed, displays clear instructions on how to pay and can consolidate balances across multiple encounters and family members.
Eliminate paper costs with true paperless billing. Remove the tear stub to reduce paper checks and increase self-service payments. Suppress paper statements when patients receive eStatements or enroll in automatic payments. Notify patients when eStatements are available to view with automated messages.
Support Beyond the Technology – Tailored to Your Needs
Drive patient adoption of self-service online payments, eStatements, automatic payments and payment plans with branded communications such as statement inserts, point-of-service signs, FAQs and training scripts for staff. Plus, track your patient engagement success with analysis and benchmarking.
Learn how one organization increased eStatement enrollment by 4x.
Deliver the Online Payment Experience That Patients Expect
Patient Portal: Deliver more than just a simple bill and quick payment option with a robust online payment portal. Give patients one login to manage all healthcare bills across encounters, providers and family members. Let patients save payment and benefit details to a secure digital wallet, set up flexible payment plans and access all payment and statement history 24/7.
InstaMed app: Healthcare’s first end-to-end payment and billing app is here! InstaMed is available for iOS and Android.
Auto Payment Collect: Allow patients to enroll in automatic payments for healthcare bills. Automatically suppress paper statements to eliminate paper costs and patient confusion.
InstaMed’s patient-tested workflow and mobile-optimized screens deliver the easiest payment experience.
Support Beyond the Technology – Tailored to Your Needs
Leverage scripts, FAQs and best practices to train staff to increase adoption of automatic payments. Plus, track your patient engagement success with analysis and benchmarking.
Learn how one organization increased online patient payments by 20%.
Simplify Payments for All Patients by Delivering the Option of Every Payment Channel
Accept all payment methods, including payment cards (credit/debit/HSA), eCheck, Apple Pay, Google Pay and EMV. Offer all payment channels, including online, phone, mail, IVR, bank bill pay and walk-in bill payments.
What are the latest consumer payment trends in healthcare?
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500,000 total inpatient and outpatient visits a year
Total Value Created = $3,500,000
300,000 billed claims a year
25 Hospital or Office Based Clients
Total Value Created = $900,000
90,000 patient visits a year
Total Value Created = $400,000
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