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Back to School: 5 Lessons Learned in Healthcare Payments

As the back-to-school season approaches, students, parents, and educators are busy preparing for the new academic year. However, this time of transition offers valuable lessons for healthcare organizations as well. Just as students organize their schedules and gather supplies for school, healthcare providers are faced with the challenge of streamlining operations and ensuring a smooth payment process for patients.

In the following sections, you’ll discover five actionable lessons – each paired with practical strategies – that healthcare organizations can implement immediately.

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Hold the Phone! Is Your Call Center Protected?

“Hello, what is your credit card number?” Have you ever found yourself in a situation where you have been asked for your credit card information over the phone? Have you ever wondered where that person was working?

Whether you are paying a healthcare bill or covering an insurance premium, there are several healthcare transactions that may require consumers to verbally give out their credit card to someone unknown to them over the phone. Credit card data and healthcare data continue

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InstaMed Delivers Integrated Omnichannel Patient Payments for Allscripts Providers

InstaMed, healthcare’s most trusted payments network, now offers integrated patient payments with Allscripts. As an Allscripts Authorized Integrator, InstaMed enables Allscripts providers to seamlessly collect all patient payment types and automate posting into their Allscripts system.

InstaMed is the only full stack solution offering this integration, allowing providers to maintain a single vendor relationship for the end-to-end patient billing and omnichannel payment process.

With the InstaMed integration into Allscripts, Mountain Area Health Education Center (MAHEC) – an ambulatory health system with multiple locations

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What Are Omnichannel Payments and Why Do They Matter to Healthcare?

The need for an omnichannel payments experience in healthcare is greater than ever before. Rising patient payment responsibility, mergers and acquisitions, and innovations in payment technology have all created new opportunities for healthcare providers to collect payments. Embracing an omnichannel approach to patient payments can positively impact a healthcare organization’s revenue, brand awareness and patient satisfaction scores. However, failure to implement omnichannel payments can have the opposite effect.

Here’s everything you need to know about omnichannel payments and why they matter

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