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Hold the Phone! Is Your Call Center Protected?

“Hello, what is your credit card number?” Have you ever found yourself in a situation where you have been asked for your credit card information over the phone? Have you ever wondered where that person was working?

Whether you are paying a healthcare bill or covering an insurance premium, there are several healthcare transactions that may require consumers to verbally give out their credit card to someone unknown to them over the phone. Credit card data and healthcare data continue

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How to Guarantee Patient Payments When Deductibles Reset

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Let’s face it: Patients are frustrated by confusing and inconvenient healthcare payment experiences. They may not fully understand deductible resets or their healthcare plan’s policies. Here are tips to improve your conversations with patients about their financial responsibility.

Here are three kinds of conversations you can initiate to
change the payments relationship with patients after deductibles reset.

“What payment method would you like us to keep

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Watch: Steve Wozniak Talks Technology and Innovation in Healthcare and Beyond

At the InstaMed User Conference 2018, we were pleased to present Steve Wozniak, inventor of the personal computer and co-founder of Apple, as our keynote speaker. Wozniak helped us kick off a full day of educational sessions by sharing his insights on technology, innovation and the impacts and opportunities of living in an always-connected world.

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Three Reasons Why Patient Engagement Matters

Healthcare consumers today owe more for both medical services and health plan premiums. Though the U.S. spends twice as much per person on average for healthcare compared to other industrialized countries, 75 percent of Americans say that the country does not get good value for what is spent. The healthcare experience for patients can no longer be overlooked. Here are three reasons why engaging patients is necessary to create a better healthcare experience.

1. 72 percent of consumers are confused by

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A Great Patient Payment Experience Is Not That Simple

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Improving the patient experience is at the forefront of conversation today for healthcare organizations.

Some vendors claim to offer the simplest, most user-friendly payment experience, but they are only focusing on one specific area of the process instead of the full end-to-end experience. In order to deliver the best possible patient payment experience, ask yourself, what does a great patient payment experience really look like? Here

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Rethinking Your Approach to Patient Billing

In the latest episode of Payment Matters, Jeff Lin, Vice President of Product Management at InstaMed, is joined by Andrew Kouba, CFO of Abilene Diagnostic Clinic (ADC). ADC is a multispecialty physician group located in Abilene, Texas. Andrew joined the ADC team in May of 2016 and recognized several challenges the organization was facing due to increasing patient payment responsibility and the new role of the consumer in healthcare.

Jeff and Andrew take a closer look at how ADC

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Be a Better Communicator: How to Set Patient Expectations and Get Paid

The healthcare landscape is changing as patient responsibility continues to increase and providers are relying on patients – rather than only payers – for more of their revenue than ever before. Yet, the healthcare payments experience has been slow to change in response. Patients are frustrated with the confusing and inconvenient payments experiences offered to them by their healthcare providers. Providers need to evaluate their billing and payments processes and consider implementing changes that will improve the way they engage

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The Power of Payment Automation – A Customer Success Story

Increasing patient responsibility is becoming more prominent in healthcare than ever before. More patients are enrolling in high deductible health plans (HDHPs), which require patients to pay a minimum deductible amount before their health plans cover any portion of the cost. In 2010, 10 million consumers were enrolled in HDHPs. Less than a decade later, 75 million consumers are enrolled in HDHPs, a more than seven-fold increase.

The trend of increasing patient responsibility requires providers to rely on patients for a

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The Time for Payment Integration in Healthcare Is Now

Payment integration has been around in healthcare for a long time. Since InstaMed was founded, we’ve been delivering new ways to integrate payments into healthcare organizations’ systems. Integration options range from automated payment posting all the way to fully embedding payment functionality within a provider’s clinical portal. Historically, providers determine the level of payment integration they require based on their business needs. Lately, there is a greater urgency among healthcare providers for new and easier ways to integrate payment. We’ve

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Where’s the Money? Current and Future State of Healthcare Payments for Payers

The concept of health insurance in the U.S. first started during the Great Depression when Baylor University Hospital in Texas offered teachers the benefit of prepaid hospital expenses for a $5 per month fee. However, it wasn’t until World War II that health insurance became a widespread benefit offered by employers. WWII forced employers to rely on “fringe benefits” like health insurance to attract more workers to meet the higher demand for resources to help fight the war, while food

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