InstaMed Blog Archives

Have a Safe Trip! Security Tips From Traveling to HIMSS19

As we pack our bags and prepare for HIMSS19 in Orlando, I
started to think about all the touchpoints where data and information can be
comprised when traveling. Even though travel and healthcare are two very
different industries, they both have multiple consumer touchpoints where
security can be compromised. Let’s take a look at what healthcare can learn
from traveling to HIMSS19.

Booking Your Flight

Today, most of us go online to book our flights and hotels
rooms. In just a few clicks, we can choose our

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Meet the Media Panel for the InstaMed Healthcare Payments Summit 2019

From rising medical costs hurting the patient experience and the advent of new technologies, to retail giants continuing to invade healthcare, they’ve covered the stories and those on the front lines shaping our industry. Now, they’ll come together this March at the InstaMed Healthcare Payments Summit to share their first-hand perspectives on the biggest headlines that kicked off 2019.

Moderated by Dan Munro, the panel will bring together three
of the healthcare industry’s most prominent journalists who will offer their
predictions as

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Hold the Phone! Is Your Call Center Protected?

“Hello, what is your credit card number?” Have you ever found yourself in a situation where you have been asked for your credit card information over the phone? Have you ever wondered where that person was working?

Whether you are paying a healthcare bill or covering an insurance premium, there are several healthcare transactions that may require consumers to verbally give out their credit card to someone unknown to them over the phone. Credit card data and healthcare data continue

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How to Guarantee Patient Payments When Deductibles Reset

Let’s face it: patients are frustrated with confusing and inconvenient healthcare payments experiences. They can become even more frustrated at the start of a new year when deductibles reset. Patients may not fully understand deductible resets, their healthcare plan’s policies or healthcare vernacular in general. When patients are confused, they are less likely to pay, which can lead to bad debt and uncollected balances. Providers can evaluate their billing and payments processes and consider implementing changes that will improve the

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Two Decades Later: How Apple Has Impacted Healthcare Payments

On December 12, 1980, Apple launched the Initial Public Offering of its stock to the investing public. When Apple went public, it generated more capital than any IPO since Ford Motor Company in 1956. Let’s just say if you would have bought $1,000 worth of Apple stock in 1980, you very well could be a millionaire today! Apple’s technology has transformed the everyday consumer as we now expect simple, convenient experiences with everything we do, including healthcare. I wanted to

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What Piece of the Security Pie Are You Most Thankful For?

Thanksgiving not only marks the start of the holiday season – it’s also a time to reflect on what you’re most thankful for. As a security officer, I am thankful for all the payment technology that helps prevent data breaches in healthcare and that make processing payments secure and convenient. I can pay where I want, how I want and when I want, all with confidence that my information is protected.

What piece of the security pie are you thankful for

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Watch: Steve Wozniak Talks Technology and Innovation in Healthcare and Beyond

At the InstaMed User Conference 2018, we were pleased to present Steve Wozniak, inventor of the personal computer and co-founder of Apple, as our keynote speaker. Wozniak helped us kick off a full day of educational sessions by sharing his insights on technology, innovation and the impacts and opportunities of living in an always-connected world.

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Three Reasons Why Patient Engagement Matters

Healthcare consumers today owe more for both medical services and health plan premiums. Though the U.S. spends twice as much per person on average for healthcare compared to other industrialized countries, 75 percent of Americans say that the country does not get good value for what is spent. The healthcare experience for patients can no longer be overlooked. Here are three reasons why engaging patients is necessary to create a better healthcare experience.

1. 72 percent of consumers are confused by

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A Customer Success Story With InstaMed and Epic

As a result of increasing patient responsibility, rising healthcare security threats and the growing dependence on digital technology, providers now face more challenges than ever before when it comes to their patient payments process. University of Chicago Medical Center is an academic medical center in Hyde Park on the South Side of Chicago using Epic software. The center needed to collect more because of increasing patient responsibility, but lack of integration and limited online payment capabilities made this process difficult.

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A Great Patient Payment Experience Is Not That Simple

Improving the patient experience is the forefront of conversation today for healthcare organizations. Some vendors claim to offer the simplest, most user-friendly payment experience, but they are only focusing on one specific area of the process instead of the full end-to-end experience. In order to deliver the best possible patient payment experience, ask yourself, what does a great patient payment experience really look like? Here are four actions we believe are necessary to create a great patient payment experience.

Listen to the

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