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InstaMed Blog Archives

Have a Safe Trip! Security Tips From Traveling to HIMSS19

As we pack our bags and prepare for HIMSS19 in Orlando, I
started to think about all the touchpoints where data and information can be
comprised when traveling. Even though travel and healthcare are two very
different industries, they both have multiple consumer touchpoints where
security can be compromised. Let’s take a look at what healthcare can learn
from traveling to HIMSS19.

Booking Your Flight

Today, most of us go online to book our flights and hotels
rooms. In just a few clicks, we can choose our

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Hold the Phone! Is Your Call Center Protected?

“Hello, what is your credit card number?” Have you ever found yourself in a situation where you have been asked for your credit card information over the phone? Have you ever wondered where that person was working?

Whether you are paying a healthcare bill or covering an insurance premium, there are several healthcare transactions that may require consumers to verbally give out their credit card to someone unknown to them over the phone. Credit card data and healthcare data continue

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How to Guarantee Patient Payments When Deductibles Reset

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Let’s face it: Patients are frustrated by confusing and inconvenient healthcare payment experiences. They may not fully understand deductible resets or their healthcare plan’s policies. Here are tips to improve your conversations with patients about their financial responsibility.

Here are three kinds of conversations you can initiate to
change the payments relationship with patients after deductibles reset.

“What payment method would you like us to keep

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Two Decades Later: How Apple Has Impacted Healthcare Payments

On December 12, 1980, Apple launched the Initial Public Offering of its stock to the investing public. When Apple went public, it generated more capital than any IPO since Ford Motor Company in 1956. Let’s just say if you would have bought $1,000 worth of Apple stock in 1980, you very well could be a millionaire today! Apple’s technology has transformed the everyday consumer as we now expect simple, convenient experiences with everything we do, including healthcare. I wanted to

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What Piece of the Security Pie Are You Most Thankful For?

Thanksgiving not only marks the start of the holiday season – it’s also a time to reflect on what you’re most thankful for. As a security officer, I am thankful for all the payment technology that helps prevent data breaches in healthcare and that make processing payments secure and convenient. I can pay where I want, how I want and when I want, all with confidence that my information is protected.

What piece of the security pie are you thankful for

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Watch: Steve Wozniak Talks Technology and Innovation in Healthcare and Beyond

At the InstaMed User Conference 2018, we were pleased to present Steve Wozniak, inventor of the personal computer and co-founder of Apple, as our keynote speaker. Wozniak helped us kick off a full day of educational sessions by sharing his insights on technology, innovation and the impacts and opportunities of living in an always-connected world.

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Three Reasons Why Patient Engagement Matters

Healthcare consumers today owe more for both medical services and health plan premiums. Though the U.S. spends twice as much per person on average for healthcare compared to other industrialized countries, 75 percent of Americans say that the country does not get good value for what is spent. The healthcare experience for patients can no longer be overlooked. Here are three reasons why engaging patients is necessary to create a better healthcare experience.

1. 72 percent of consumers are confused by

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A Great Patient Payment Experience Is Not That Simple

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Improving the patient experience is at the forefront of conversation today for healthcare organizations.

Some vendors claim to offer the simplest, most user-friendly payment experience, but they are only focusing on one specific area of the process instead of the full end-to-end experience. In order to deliver the best possible patient payment experience, ask yourself, what does a great patient payment experience really look like? Here

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The Eighth Annual Trends in Healthcare Payments Report Is Here!

The Trends in Healthcare Payments Eighth Annual Report: 2017 is now available to download. For the last eight years, InstaMed has released this report to objectively educate the market and promote awareness, change and greater efficiency through quantitative data from the InstaMed Network and qualitative data from healthcare providers, payers and consumers surveyed nationwide.

Download the report: www.instamed.com/trends.

We held a webinar featuring an inside look at the Eighth Annual Trends in Healthcare Payments Annual Report, including key insights from the report

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Rethinking Your Approach to Patient Billing

In the latest episode of Payment Matters, Jeff Lin, Vice President of Product Management at InstaMed, is joined by Andrew Kouba, CFO of Abilene Diagnostic Clinic (ADC). ADC is a multispecialty physician group located in Abilene, Texas. Andrew joined the ADC team in May of 2016 and recognized several challenges the organization was facing due to increasing patient payment responsibility and the new role of the consumer in healthcare.

Jeff and Andrew take a closer look at how ADC

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