InstaMed Blog Archives

InstaMed-DocuTAP Partnership Improves the Patient and Provider Experience for Urgent Care Centers Across the U.S.

PHILADELPHIA, PA and NEWPORT BEACH, CA (October 2, 2018) – InstaMed, healthcare’s most trusted payments network, announced today a partnership with DocuTAP, one of the nation’s fastest growing healthcare technology companies and provider of electronic medical records (EMR) and practice management (PM) software for urgent care clinics, to benefit urgent care centers across the U.S. by improving patient collections and simplifying the healthcare payments process. This partnership delivers integrated payment processing for their mutual customers. Increases in workflow efficiency plus

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A Customer Success Story With InstaMed and Epic

As a result of increasing patient responsibility, rising healthcare security threats and the growing dependence on digital technology, providers now face more challenges than ever before when it comes to their patient payments process. University of Chicago Medical Center is an academic medical center in Hyde Park on the South Side of Chicago using Epic software. The center needed to collect more because of increasing patient responsibility, but lack of integration and limited online payment capabilities made this process difficult.

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Let’s Play Ball! Your Home Run Guide to Integrating Payments Into Your Web Application or Portal

There’s nothing like a summer evening baseball game: the smell of popcorn, the fun of eating Cracker Jack and the thrill of cheering for your favorite team. At InstaMed, we have a few teams we root root root for – the Philadelphia office cheers for the Phillies and in our Newport Beach office, their home team is the Los Angeles Dodgers. As for me, I support the Milwaukee Brewers. In light of the summer baseball season, I decided to put

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A Great Patient Payment Experience Is Not That Simple

Improving the patient experience is the forefront of conversation today for healthcare organizations. Some vendors claim to offer the simplest, most user-friendly payment experience, but they are only focusing on one specific area of the process instead of the full end-to-end experience. In order to deliver the best possible patient payment experience, ask yourself, what does a great patient payment experience really look like? Here are four actions we believe are necessary to create a great patient payment experience.

Listen to the

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Five Things to Do Now for a Successful 2017

Every year, PwC Health Research releases an annual report on top issues facing healthcare for the upcoming year, and the 2017 report forecasts “a year of uncertainty and opportunity” ahead for the industry. Organizations can have a successful year, despite these mixed forecasts, by hunkering down and kicking off the year with a productive first quarter that will yield results throughout the year. Below are the key areas you can focus on in the first quarter to position your organization

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“Hut! Set! Hike!” — A Healthcare Provider’s Playbook to Consumer-Friendly Payments

September marks the start of a new football season, and with that comes some changes to the way the game is played. This year alone, NFL players and coaches will have to adapt to changes like new rules for extra point kick attempts, harsher penalties for unsportsmanlike conduct and the relocation of the Rams due to changing market demand.

Much like the game of football, the healthcare payments landscape is constantly evolving. Rules, regulations, competition and industry trends like the demands

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How to Deliver a Consumer-Friendly Experience to All Stakeholders

The healthcare industry has been focused on understanding and adapting to the new impacts of healthcare consumerism, and for good reason; The Sixth Annual Trends in Healthcare Payments Report identified consumerism as one of the major trends impacting healthcare organizations today. In a separate blog post this month, InstaMed CTO and co-founder, Chris Seib, outlines some of the most critical consumer payment behaviors that affect healthcare providers today.

While healthcare organizations should continue improving the consumer experience, new processes should not

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Customer Spotlight: Cornerstone Pediatrics

In a previous blog post, we talked about the various benefits healthcare providers see when they integrate payment with their existing practice management system, including greater efficiency, increased security and more opportunities to collect patient payments.

These benefits are highlighted in our most recent case study with Cornerstone Pediatrics. Cornerstone Pediatrics wanted to establish a new billing policy that would help them tackle the challenge of increasing patient payment responsibility. They knew the parents of their patients had many financial responsibilities

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Five Ways Providers Can Maximize Integration Benefits

Earlier this summer on the InstaMed blog, we talked about payment integration; specifically, why providers should integrate and how to integrate payment into existing systems and processes. Now that we’ve covered the why and the how, let’s talk about ways to maximize the benefits of payment integration.

Integration helps providers collect more efficiently. Embedded payment functionality allows payment information to automatically populate into your existing practice management system, which streamlines your processes and minimizes staff overhead. With greater efficiency, providers have

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How to Integrate Payments: A 2-Step User Guide for Providers

Last month, we talked about the benefits of integrating payments with your existing healthcare applications, including increased collections, greater efficiency, better security and happier patients. To realize the full potential of these benefits, healthcare organizations need to integrate payment two ways: into your technology and into your processes.

Step 1: Embed Payment Functionality into Your Existing Systems

Integration connects your systems to automatically share data. Use an integrated payment solution to embed payment functionality within your existing provider-facing and patient-facing systems to

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