InstaMed Blog Archives

EMV Fraud Liability Shift: Is Your Organization Prepared?

Guest Blogger: Jeff Lin, Senior Vice President of Product Management, InstaMed

Recently, I wrote an article about how the healthcare industry faced a massive shift with the “other” October 2015 deadline: the EMV fraud liability shift. While many were focused on the ICD-10 transition, I listed the essentials to how EMV works and what providers could do to prepare.

October 1, 2015 has come and gone, but I am still hearing confusion and misinformation in the industry regarding how to manage the

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The Latest Innovation in Payment Security for Healthcare

Consumer payment channels are expanding rapidly with new technology, allowing consumers to pay virtually anywhere, from any device and in any way they choose. With the expansion of payment channels comes greater risks to the consumers and to the merchants who accept the payments. Payment security also continues to innovate, giving merchants new tools to protect cardholder data, prevent fraud and also protect their businesses from the risk of a data breach. As healthcare organizations evolve to accept more payment

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Missing Out on Front Office Payments? Tips for Hospitals

Unpaid patient payments are cutting revenue for hospitals across the country, as shown in this recent article about a large hospital chain with lower-than-expected earnings.  According to the Trends in Healthcare Payments Annual Report: 2012, the rapid growth of patient responsibility is creating a need for improved patient collection processes for hospitals.

Aspen Valley Hospital, based in Colorado, also saw the need to improve collection processes.  Its staff often missed the opportunity during patient visits to collect payments, instead putting the

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3 Essentials to Collecting More Payments

The increase in self-pay patients and rising operational costs are driving healthcare providers to seek out tools and strategies to operate more efficiently and collect more from patients.  Depending on your current processes to collect, there are various changes you can make that can have a significant impact on the amount collected and the time and costs spent to collect.  Below are three common process issues that billing service Medical Management Corporation of America (MMCOA) faced with its providers, and

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How Much Is Too Much? Best Practices for Patient Payment Plans

As healthcare providers rely more on patients for revenue, many have started to use more patient-centered strategies, like payment plans, to collect payments.  But to ensure you’re improving processes for your organization and for your patients, you need to make sure best practices and policies are in place.

A Growing Trend

Data from the 2011 Trends in Healthcare Payments Report shows that the use of payment plans for healthcare payments has doubled since 2009.  From the same report, 63 percent of surveyed

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Top 3 Misconceptions of Collecting from Patients

Many healthcare providers are concerned about the impact to their businesses that will result under PPACA.  Much of this concern is due to the additional 20 to 30 million uninsured Americans that will begin to receive new healthcare coverage in 2014.  With more patients eligible to receive healthcare services, and hundreds of millions of patient payments transactions being added to the U.S. healthcare system, the difficulties providers face with patient collections is becoming a high priority issue.

Shifting the focus to

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What to Do When Your Patients Aren’t Paying

Following the Supreme Court’s ruling on PPACA, the industry can be certain that regulatory mandates, aligned with PPACA, are coming.  One of the most prominent changes the industry should prepare for is that approximately 30 million uninsured Americans will begin to receive healthcare coverage in 2014.  This means that more patients will receive healthcare services, and hundreds of millions of patient payment transactions will be added to the U.S. healthcare system.

But what can providers do if their patients aren’t paying? 

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The Latest Technology Best Practice in Payment Card Security

The Problem

As the rise in healthcare consumerism becomes one of the most influential industry trends, more healthcare providers are accepting payment cards in order to collect more patient payments.  However, the prevalence of data breaches in healthcare – many of which involve patient payment card data – also is increasing.  The financial and reputational cost of a payment card data breach is high and may result in bad publicity and loss of business.  To reduce the risk of a breach,

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Achieving Success with Integrated Healthcare Payments

Traditionally, the end-to-end healthcare payments process – from submitting claims to receiving, posting and reconciling payments – has been disjointed and manual, requiring a great deal of paper and leading to errors and delays in payment.  However, as providers continue to feel pressure to reduce costs, leveraging integrated technology to streamline these processes is becoming increasingly important.  Here’s Eastside Pediatrics’ story and the success they achieved with integrated healthcare payments:

A Series of Problems

Inefficient Claims and Remittance Management Processes

On an

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