InstaMed Blog Archives

[Infographic] 3 Tips to Guarantee Patient Payments in Greenway Health

With increasing patient responsibility, providers must rely on their patients – not payers – for a significant portion of their revenue. However, this can be a challenge especially when patients are confused by their bills and lack visibility into their healthcare payments. These experiences lead to bad debt and uncollected balances.

InstaMed integrates into Greenway Health to deliver the best possible payment experience for both patients and staff. Our integration is built to increase all of your collections with a

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InstaMed Featured in Physicians Practice

In the current landscape of high deductible health plans (HDHP) as well as under and uninsured patients, the timely collection of patient balances is a significant challenge for practices struggling to maintain revenues. This topic was the focus of a recent slideshow produced by Physicians Practice for which InstaMed Senior Vice President of Product Management Jeff Lin offered several tips for how practices can improve patient collections.

Read the full article, 9 Tips to Improve Patient Collections, in Physicians Practice.

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InstaMed Featured in Part B News

With the number of uninsured beginning to rise, Part B News published an article on how practices should prepare for more patients who will switch to selfpay and may need financial counseling services. Jeff Lin, Senior Vice President of Product Management spoke with the publication about the importance of helping patients pay their bills as it has always been good business to make payment easier for patients.

Read the full article, Prepare to counsel and collect from more patients as uninsured

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Children’s Medical Center Selects InstaMed for Patient Payments

PHILADELPHIA, PA and NEWPORT BEACH, CA (August 8, 2017) – InstaMed, healthcare’s most trusted payments network, has been selected by Connecticut Children’s Medical Center, a nationally recognized not-for-profit children’s hospital in Hartford, CT, as the organization’s healthcare payments solution. Connecticut Children’s will join more than 100 Epic organizations using InstaMed to deliver a fully integrated patient payment experience that allows guarantors to quickly and easily pay their medical bills anytime, anywhere.

Connecticut Children’s commitment to family-centered care, quality and respect led

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Your Patients Are Leaving – Innovation Can Make Them Stay and Pay

No one likes rejection; but, providers who can’t deliver the consumer-friendly experiences their patients expect are more likely to see their patient recruitment and retention suffer. According to a recent study from West, 74% of patients put off seeing their providers when they are not completely satisfied with their experience, and 88% of patients said they would switch providers if dissatisfied.

Why are patients dissatisfied with their healthcare experience? A lack of convenience and confidence in the healthcare payments process can

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InstaMed Featured in PaymentsSource

In this feature article, PaymentsSource discusses key findings from the InstaMed Trends in Healthcare Payments Seventh Annual Report surrounding a more consumer-friendly experience for healthcare payments, along with insights from our Vice President of Marketing, Deirdre Ruttle.

Read the full article, Can health care provide an ‘Amazon experience’ for payments?, in PaymentsSource.

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InstaMed Featured in Group Practice Journal

Chris Seib, our CTO and co-founder, recently authored an article for the June issue of Group Practice Journal. Seib explores how setting payment expectations upfront and maximizing the benefits of price transparency to deliver payment assurance can shift the payment conversation to create a positive consumer experience.

Read the full article, How to Create Payment Conversations for Positive Patient Experiences, in Group Practice Journal.

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InstaMed Featured in PatientEngagementHIT

PatientEngagementHIT recently featured the InstaMed Trends in Healthcare Payments Seventh Annual Report, focusing on the trend of how payers and providers should consider adopting digital patient payments to meet increasing consumer demand in healthcare.

Read the full article, Health Consumers Want Digital Patient Payments from Providers, in PatientEngagementHIT.

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Stop Making Excuses for Your Patient Portal

The 2014 requirements of the Centers for Medicare and Medicaid Services (CMS) Electronic Health Record (EHR) Incentive Program – often referred to as “Meaningful Use” – federally mandated that healthcare providers have a patient portal. According to HIMSS, a successful patient portal is one that contains the information patients want and is easy for patients to use. Many patient portals today incorporate convenient features that make patients want to log in and use them, such as e-visits, self-check-in, immunization and

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5 Things You Need to Know About Epic 2016 and Patient Payments

epicExpanded Payment Methods — Leverage Deep eCheck Processing Experience
The Epic 2016 release will include an update to Epic’s integrated credit card framework to include scanned and keyed electronic check processing. However, InstaMed has supported integrated eCheck processing within MyChart and Resolute for years. InstaMed is the only payment processor to support these today with real-time posting into Epic.

The Smallest PCI Footprint In MyChart — It’s Still InstaMed’s Embedded iFrame
When it comes to integration for patient payments in MyChart, there are

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