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InstaMed Blog Archives

How to Guarantee Patient Payments When Deductibles Reset

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Let’s face it: Patients are frustrated by confusing and inconvenient healthcare payment experiences. They may not fully understand deductible resets or their healthcare plan’s policies. Here are tips to improve your conversations with patients about their financial responsibility.

Here are three kinds of conversations you can initiate to
change the payments relationship with patients after deductibles reset.

“What payment method would you like us to keep

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What Piece of the Security Pie Are You Most Thankful For?

Thanksgiving not only marks the start of the holiday season – it’s also a time to reflect on what you’re most thankful for. As a security officer, I am thankful for all the payment technology that helps prevent data breaches in healthcare and that make processing payments secure and convenient. I can pay where I want, how I want and when I want, all with confidence that my information is protected.

What piece of the security pie are you thankful for

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Back to School: 5 Lessons Learned in Healthcare Payments

As students and parents get ready for a new school year, it’s a good time to regroup and set up new goals for the upcoming fall and winter months. While students go back to school shopping, healthcare should consider picking up some new tools and best practices for healthcare payments.

Here are five “back-to-school” lessons healthcare organizations can learn before taking on the new year ahead:

Utilize Omnichannel Payment Options
Crayons, markers or colored pencils… Which is your preference for coloring? Students all

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3 Misconceptions About How Your Patient Population Wants to Pay

At InstaMed, we talk to providers every day about simplifying healthcare payments, and we’ve heard plenty of feedback about how patients want to pay their healthcare bills. We also talk to consumers to understand what they want from their healthcare payments experience. It turns out that regardless of organization size or region, there are a lot of misconceptions about patient payment and billing preferences.

The challenge is that overcoming these misconceptions often means change for a healthcare organization, which can be

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A Look Ahead at Healthcare Payment Innovations in 2017

At InstaMed, we’re proud of the innovations we delivered in 2016 that helped providers and payers collect and manage payments more efficiently and helped improve the consumer experience. At the start of a new year, we want to look at how the challenges facing providers, payers and consumers have changed or evolved, and how we can continue to improve and do more to answer the needs of our customers for simplifying healthcare payments.

Provider and payer organizations are becoming more complex

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6 Security Resolutions Your Organization Can Make for 2017

There are two mindsets a person can have at the end of a year: you can reflect back on the events that have passed, or you can look ahead to a new year and new start. For the InstaMed Security Corner, we’ve done both. If you want to reflect on 2016, check out our Security Year in Review. If you’re eager for a fresh start in 2017, here’s a list of New Year’s resolutions for healthcare payment security.

Lose Weight

Every year,

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Healthcare Payment Profile: Digital Wallet

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Many consumers use digital wallets to speed up the checkout process when buying online. Healthcare providers can use this same technology to streamline patient payments.

What is a digital wallet?

A digital wallet is an electronic device that allows a consumer to store payment information electronically so they can make a payment online.

Digital wallets make online payments easier by storing a consumer’s payment information and preferences

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The ABCs of Patient Payments: 4 Words to Add to Your Vocabulary

Earlier this month, many students brushed off their textbooks and headed back into the classroom for a new school year. Healthcare providers can take a cue from the academic calendar and use September to review their healthcare payments processes. Last month, InstaMed Security Officer Noah Dermer gave providers a Back to School Security Checklist. This month, let’s focus more on the revenue cycle and talk about some terms that should be a part of your everyday patient payments vocabulary.

Omnichannel (adj.)

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Embracing Digital Wallets, Tokenization and Apple Pay

In the first edition of our Security Corner, I explained some key terms and acronyms that frequently appear in discussions about healthcare payment security. I also had the opportunity to elaborate on those explanations at the InstaMed 2016 User Conference earlier this month. But those terms, while important, do not begin to cover the span of the payment security industry. Plus, new terms are popping into our vocabulary on a regular basis, as the payment industry continues to advance and

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