InstaMed Blog Archives

Four Things Healthcare Can Learn From Household Bills

Consumer payments are making up a larger portion of provider revenue. According to Kalorama Foundation, consumer healthcare spending is expected to be $608 billion by 2019. This is a truth that seems to be acknowledged throughout the industry; however, the key point missing from this conversation is just how much these payments impact the bottom line of providers.

For better insight into the relationship between consumer payments and revenue, we can look to two important statistics:

Patient satisfaction ratings fall by an

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3 Quick Tips for Refunds in Healthcare (& How to Avoid Them First)

Refunds in healthcare are hard to eliminate completely. With the increase in patient payment responsibility due to the growth of high deductible health plans, providers are collecting more from patients than ever before. New technologies and better awareness about patient responsibility have helped providers improve the ways they collect. However, the complexities that are inherent in healthcare payments make it difficult to determine the exact amount a patient will owe, which can result in over-payment. Some of the most common

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Our Top 10 Favorite Moments From the InstaMed User Conference 2017

We listened. We learned. We collaborated. We even had a little fun. In no particular order, here are our top 10 favorite moments from the InstaMed User Conference 2017.
Register now for the InstaMed User Conference 2018!

We Slipped Into the Shoes of Consumer-Experience Trailblazing CEOs
New York Times #1 best-selling author and consumer experience expert Joseph A. Michelli, Ph.D. kicked off our conference with an energetic and insightful keynote address that inspired us all to reach for the stars when it comes

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5 Things Healthcare Can Learn From Zappos and Starbucks

By Joseph A. Michelli, Ph.D.

Joseph A. Michelli is a New York Times #1 best-selling author and consumer experience expert who looks at the best practices and successes of consumer brands like Starbucks, Zappos and UCLA Health System. He will be sharing his insights and expertise as the keynote speaker for the InstaMed User Conference 2017.

Given the title of this article, you might be wondering if I’m really going to make a case that healthcare can learn from brands like Zappos

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InstaMed User Conference 2017 Speaker Profile: Nancy Brooks and Vicki Durso

Nancy Brooks, Business Office Manager, Radiology Regional Center
Vicki Durso, Revenue Process Manager, Radiology Regional Center

What are your predictions for healthcare payments in 2017?

Nancy: No matter what happens with healthcare in 2017, one thing for sure is that healthcare technology will continue to get better and more robust. My prediction is that healthcare organizations will continue to leverage technologies that improve every aspect of their day-to-day processes. This extends to improving the payments process as well. The more healthcare organizations take

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InstaMed User Conference 2017 Speaker Profile: Andrew Kouba

Andrew Kouba, CFO, Abilene Diagnostic Clinic

What are your predictions for healthcare payments in 2017?

I think healthcare is going to keep moving away from paper. So many industries are completely digital, and plenty of others are much further along with digitalization compared to healthcare. However, healthcare is making significant strides towards eliminating paper and I think there are a few consistent trends that are driving that move. First, paper is costly. With increasing costs of paper and postage, mailing a paper

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InstaMed User Conference 2017 Speaker Profile: Sterling Hecox

Sterling Hecox, Application Analyst II, Mercy Health System

What are your predictions for healthcare payments in 2017?

I think healthcare is going to continue to follow the example of other forward-thinking companies like Uber and Amazon in delivering the best-possible consumer payment experience. Since consumer payment responsibility has consistently increased over the past few years—and despite the unknowns that come with a new administration, are likely to continue to increase—healthcare has gotten better at delivering a consumer-friendly payment experience. I expect this

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