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InstaMed Blog Archives

The Benefits of Contactless Payments for Hospitals

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Contactless payments can help hospitals and health systems save time and money. As consumers increasingly want contactless interactions for convenience and safety, these payment options enable organizations to deliver positive consumer experiences.

Healthcare Sees a Surge in Demand for Contactless Interactions

Contactless interactions are more common in recent years due to advances in technology and consumer demand for the convenience of touch-free transactions. When the COVID-19

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InstaMed Featured in TearSheet

Deirdre Ruttle, Vice President of Strategy shares her insights on how healthcare payments influence consumers to switch healthcare providers in this recent Tearsheet article.

Read the full article, Experts weigh in on the future of payments (Part 1): The evolving transaction, in Tearsheet. Below is an excerpt from the article.

Sixty-five percent of consumers would consider switching providers for a better healthcare payments experience according to the Consumer Healthcare Payments Survey cited in the InstaMed Trends in Healthcare Payments Eighth Annual

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InstaMed Featured in the Electronic Health Reporter

In a recent interview with Electronic Health Reporter, InstaMed Vice President of Strategy Deirdre Ruttle offered her take on some of the most pressing challenges facing the healthcare industry.

Read the full article, Healthcare’s Most Pressing Problems, According To Its Leaders, in Electronic Health Reporter. Below is an excerpt from the article.

In all the buzz about healthcare consumerism, the biggest problem remains consumer confusion and fear toward healthcare bills leading to widespread frustration. According to the National Opinion Research Center,

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A Great Patient Payment Experience Is Not That Simple

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Improving the patient experience is at the forefront of conversation today for healthcare organizations.

Some vendors claim to offer the simplest, most user-friendly payment experience, but they are only focusing on one specific area of the process instead of the full end-to-end experience. In order to deliver the best possible patient payment experience, ask yourself, what does a great patient payment experience really look like? Here

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It’s Time for Mobile Payments in Healthcare – Here’s How to Keep Them Secure

Smartphones are everywhere. We’ve talked about the ubiquity of smartphones on the InstaMed blog before, but you only have to take a quick look around to see that most people spend a lot of time on their phones. In fact, you notice many people using mobile payments to make purchases at retail locations. You also probably manage some monthly bills or make purchases via your mobile device. Personally, I use my phone to order Starbucks and avoid the lines and

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InstaMed Featured in the American Journal of Managed Care

After last month’s authored piece highlighting the Trends in Healthcare Payments Seventh Annual Report: 2016 for American Journal of Managed Care, our CTO and co-founder Chris Seib’s latest contribution focuses on one of the report’s key trends – consumers demanding more from healthcare. Seib explores how the healthcare industry has been slow to acknowledge the consumer’s rising role as a stakeholder as well as the impact consumer demands are having on revenue and brand.

Read the full article, Consumers Are Demanding

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InstaMed Hosts Event During Epic UGM at Rare Steakhouse

Last week, the InstaMed team hopped a plane to Madison, WI to host a group of Epic users at Rare Steakhouse on the Monday evening of Epic UGM. We were very happy to have the opportunity to talk with our customers and colleagues about the latest trends and hot topics in healthcare payments. With plenty of food and drink fueling the conversation throughout the night, we learned a lot about our guests’ doubts, concerns and demands regarding payment security in

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There’s Still Too Much Paper in Healthcare

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There are many ways to reduce the amount of paper in the healthcare payments process. Online patient portals, eStatements and check-in stations are paperless ways to improve efficiency and deliver a convenient, consumer-friendly patient experience.

Many providers have taken strides to implement solutions like these and reduce the amount of paper in healthcare payments. However, there is an important difference between less paper and paperless.

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What Does a Radio Shack Ad From 1991 Have to Do With Healthcare Payments?

Guest Blogger: Jeff Lin, Senior Vice President, Product Management

Last week I visited my primary care doctor for an annual check-up. I arrived at the appointment early, so I signed in and sat down in the waiting area. I immediately pulled out my iPhone to keep me occupied while I waited. In the span of five minutes, I replied to some work emails, made dinner reservations, paid my phone bill and bought a new pair of headphones on Amazon.

Twenty-five years ago,

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Four Perspectives On InstaMed’s New Enhancements

InstaMed recently released new enhancements that deliver next-generation healthcare payments solutions for providers, payers and consumers. These enhancements augment the way InstaMed simplifies the entire healthcare payments lifecycle from paying health plan premiums to analyzing patient collection trends. You can learn more about in the latest Innovation Lab, In Case You Missed It: What’s New at InstaMed.

Here’s what our users are saying:

“I LOVE the new updates. Making patient payments is SO much easier, we might actually start using it for

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