consumerism Blog Posts

InstaMed Featured in TearSheet

Deirdre Ruttle, Vice President of Strategy shares her insights on how healthcare payments influence consumers to switch healthcare providers in this recent Tearsheet article.

Read the full article, Experts weigh in on the future of payments (Part 1): The evolving transaction, in Tearsheet. Below is an excerpt from the article.

Sixty-five percent of consumers would consider switching providers for a better healthcare payments experience according to the Consumer Healthcare Payments Survey cited in the InstaMed Trends in Healthcare Payments Eighth Annual

Tagged consumerism, Future of payments

InstaMed Featured in the Electronic Health Reporter

In a recent interview with Electronic Health Reporter, InstaMed Vice President of Strategy Deirdre Ruttle offered her take on some of the most pressing challenges facing the healthcare industry.

Read the full article, Healthcare’s Most Pressing Problems, According To Its Leaders, in Electronic Health Reporter. Below is an excerpt from the article.

In all the buzz about healthcare consumerism, the biggest problem remains consumer confusion and fear toward healthcare bills leading to widespread frustration. According to the National Opinion Research Center,

Tagged consumerism

A Great Patient Payment Experience Is Not That Simple

Improving the patient experience is the forefront of conversation today for healthcare organizations. Some vendors claim to offer the simplest, most user-friendly payment experience, but they are only focusing on one specific area of the process instead of the full end-to-end experience. In order to deliver the best possible patient payment experience, ask yourself, what does a great patient payment experience really look like? Here are four actions we believe are necessary to create a great patient payment experience.

Listen to the

Tagged consumerism, healthcare consumerism, healthcare payments, integrated healthcare payments, online payments, trends in healthcare payments

It’s Time for Mobile Payments in Healthcare – Here’s How to Keep Them Secure

Smartphones are everywhere. We’ve talked about the ubiquity of smartphones on the InstaMed blog before, but you only have to take a quick look around to see that most people spend a lot of time on their phones. In fact, you notice many people using mobile payments to make purchases at retail locations. You also probably manage some monthly bills or make purchases via your mobile device. Personally, I use my phone to order Starbucks and avoid the lines and

Tagged consumerism, Mobile payments, online payments, secure mobile healthcare payments

InstaMed Featured in the American Journal of Managed Care

After last month’s authored piece highlighting the Trends in Healthcare Payments Seventh Annual Report: 2016 for American Journal of Managed Care, our CTO and co-founder Chris Seib’s latest contribution focuses on one of the report’s key trends – consumers demanding more from healthcare. Seib explores how the healthcare industry has been slow to acknowledge the consumer’s rising role as a stakeholder as well as the impact consumer demands are having on revenue and brand.

Read the full article, Consumers Are Demanding

Tagged American Journal of Managed Care, Chris Seib, consumerism, industry trends, trends in healthcare payments

InstaMed Hosts Event During Epic UGM at Rare Steakhouse

Last week, the InstaMed team hopped a plane to Madison, WI to host a group of Epic users at Rare Steakhouse on the Monday evening of Epic UGM. We were very happy to have the opportunity to talk with our customers and colleagues about the latest trends and hot topics in healthcare payments. With plenty of food and drink fueling the conversation throughout the night, we learned a lot about our guests’ doubts, concerns and demands regarding payment security in

Tagged compliance and security, consumerism, epic, healthcare payments, P2PE, PCI-DSS, trends in healthcare payments

There’s Still Too Much Paper in Healthcare

87% of consumers received a paper medical bill from their providers in 2015, while only 24% of consumers actually want to use checks to make healthcare payments.

Source: Trends in Healthcare Payments Sixth Annual Report: 2015

There are a lot of ways to reduce the amount of paper in the healthcare payments process. For example, online patient portals, eStatements and check-in tablets/stations are all paperless ways to improve efficiency for your staff and deliver a convenient, consumer-friendly experience to your

Tagged administrative costs, consumerism, healthcare payments, patient payments

What Does a Radio Shack Ad From 1991 Have to Do With Healthcare Payments?

Guest Blogger: Jeff Lin, Senior Vice President, Product Management

Last week I visited my primary care doctor for an annual check-up. I arrived at the appointment early, so I signed in and sat down in the waiting area. I immediately pulled out my iPhone to keep me occupied while I waited. In the span of five minutes, I replied to some work emails, made dinner reservations, paid my phone bill and bought a new pair of headphones on Amazon.

Twenty-five years ago,

Tagged consumerism, healthcare payments

Four Perspectives On InstaMed’s New Enhancements

InstaMed recently released new enhancements that deliver next-generation healthcare payments solutions for providers, payers and consumers. These enhancements augment the way InstaMed simplifies the entire healthcare payments lifecycle from paying health plan premiums to analyzing patient collection trends. You can learn more about in the latest Innovation Lab, In Case You Missed It: What’s New at InstaMed.

Here’s what our users are saying:

“I LOVE the new updates. Making patient payments is SO much easier, we might actually start using it for

Tagged consumerism, healthcare payments, InstaMed Network

Our Top 10 Favorite Moments From the InstaMed 2016 User Conference

We listened. We learned. We collaborated. We even had a little fun. In no particular order, here are our top 10 favorite moments from the InstaMed 2016 User Conference.

See a Video Recap

Our Keynote Speaker Emphasized the Impact of the Digital Experience in Healthcare
We kicked off our conference with a keynote presentation from Brian P. Kalis of Accenture Digital. Brian delivered a data-driven overview of the changing nature of healthcare payments, including a look at the market disruptors that are influencing

Tagged best practice, compliance, consumerism, healthcare payments, patient payments, patient responsibility, payers, providers

Blog Post Topic: consumerism