patient responsibility Blog Posts

Customer Spotlight: Cornerstone Pediatrics

In a previous blog post, we talked about the various benefits healthcare providers see when they integrate payment with their existing practice management system, including greater efficiency, increased security and more opportunities to collect patient payments.

These benefits are highlighted in our most recent case study with Cornerstone Pediatrics. Cornerstone Pediatrics wanted to establish a new billing policy that would help them tackle the challenge of increasing patient payment responsibility. They knew the parents of their patients had many financial responsibilities

Tagged automatic payment collection, integrated healthcare payments, patient responsibility

The Sixth Annual Trends in Healthcare Payments Report is Here!

sixth The Trends in Healthcare Payments Sixth Annual Report: 2015 is now available to download – free of charge. For the last six years, InstaMed has released this report to objectively educate the market and promote awareness, change and greater efficiency through quantitative data from the InstaMed Network and qualitative data from healthcare providers, payers and consumers surveyed nationwide.

Download PDF

Tagged compliance and security, EFT, ERA, healthcare consumerism, healthcare payments, increase collections, patient payments, patient responsibility, payers, providers, trends

Use Reporting to Diagnose Your Collection Strengths and Weaknesses

Patient payment responsibility continues to grow, and providers need to find ways to streamline the collection process. Since 2010, the amount a consumer must pay before a health plan covers any portion has increased by 67 percent. (Kaiser Family Foundation) To collect these payments, providers have turned to new technologies and collection initiatives to improve efficiency and cater to consumer payment preferences.

However, there is no one-size-fits-all solution. Not all patients have the same needs and preferences, and not all healthcare

Tagged increase collections, online payments, patient responsibility

Our Top 10 Favorite Moments From the InstaMed 2016 User Conference

We listened. We learned. We collaborated. We even had a little fun. In no particular order, here are our top 10 favorite moments from the InstaMed 2016 User Conference.

See a Video Recap

Our Keynote Speaker Emphasized the Impact of the Digital Experience in Healthcare
We kicked off our conference with a keynote presentation from Brian P. Kalis of Accenture Digital. Brian delivered a data-driven overview of the changing nature of healthcare payments, including a look at the market disruptors that are influencing

Tagged best practice, compliance, consumerism, healthcare payments, patient payments, patient responsibility, payers, providers

91^% of Consumers Are Demanding Price Transparency

The patient’s role in the healthcare payments process has evolved drastically. Ten to twenty years ago, payers and providers managed benefit and care decisions for their patients. Patients relied mainly on their health plan and geography to determine which providers to visit; and payment for services, for the most part, was handled between payers and providers.

Today, healthcare is in the midst of a shift towards a consumer-centric model, and in the process, patients have become empowered consumers who are in

Tagged eligibility, estimate patient responsibility, healthcare consumerism, patient responsibility

Improve Patient Communication for Increased Collections

How do you communicate with your patients about payment responsibility? With the growing trend in patient responsibility, providers need to think about when and how to discuss financial responsibility with patients. Training your staff to have conversations about co-pays, outstanding balances and estimates while the patient is in the office is a critical part of increasing your collections. Having these conversations is a great way to set patient expectations, but it’s also important to have effective communication once the patient

Tagged increase patient satisfaction, patient communication, patient payments, patient responsibility, provider-patient interaction

The Payment Experience Patients Want

Less than a decade ago, there was no need for provider-patient interaction to extend beyond the patient visit. Today, patients play a critical role in the payments process, and providers must expand their relationship with their patients to include payments. Likewise, patients have a greater interest in their healthcare payments experience and expect the same kind of convenience and simplicity in paying their bills in healthcare as they have in other industries. This healthcare payments process presents new challenges and

Tagged consumerism, healthcare payment experience, healthcare payments, increase collections, increase patient satisfaction, patient payments, patient responsibility, payment assurance

The Top 3 Essentials of Payment Security in Healthcare

Guest Blogger: Jeff Lin, Senior Vice President of Product Management, InstaMed

The Washington Post has deemed 2015 “the year of the healthcare hack” with multiple large-scale breaches already compromising the data of more than 100 million U.S. consumers. An issue compounding healthcare’s vulnerability is the rapid increase of consumer payment responsibility since the Affordable Care Act (ACA).

Healthcare organizations are seeking ways to connect electronically with consumers to streamline the payments process, improve cash flow and ensure data security, which can significantly

Tagged Affordable Care Act, EMV, healthcare payment security, healthcare payments, patient responsibility, PCI-DSS, point-to-point encryption

Trends in Consumer Healthcare Payments

The healthcare payments industry is changing rapidly due to the shift to a more consumer-centric service model. InstaMed released the fifth annual Trends in Healthcare Payments Report showcasing data based on billions of healthcare payment transactions and surveys of thousands of providers, payers and consumers nationwide. Download the report: www.instamed.com/trends.

Tagged consumerism, healthcare payments, patient payments, patient responsibility, trends

Why Healthcare Needs Apple Pay

Guest Blogger: Chris Seib, CTO and Co-Founder of InstaMed

Apple Pay has grown to 700,000 locations in the six months since its initial release in September 2014. Of these merchants accepting Apple Pay, consumer adoption of this payment type has increased rapidly as well, with major retailers reporting up to a 400 percent increase in Apple Pay transactions.

It would seem the rapid success of Apple Pay is attributed to simply offering consumers the ability to make payments from their mobile device.

Tagged Apple Pay, consumerism, healthcare payments, patient payments, patient responsibility

Blog Post Topic: patient responsibility