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Guest Blog: Finding Patient Engagement in the Billing and Payments Process

Guest Blogger: Laurie Babin, Chief Revenue and Innovation Officer at BrightSpring Health Services

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I joined InstaMed to be a part of their Patient Engagement Summer Snacks webinar series to talk about the journey and results my organization, BrightSpring Health Services, experienced working with InstaMed.

BrightSpring Health Services is the new name for Kentucky-based ResCare, the parent company of a family of brands and services that provides

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Patient Billing: How to Increase eStatement Adoption

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Sending healthcare bills in the mail is costly and inefficient. eStatements enable you to eliminate manual steps and accelerate cash flow. Find out how you can use electronic billing to simplify processes and save valuable time and money.

The ongoing rise in patient financial responsibility puts a strain on stakeholders across the healthcare industry, who must work harder than ever on billing and payments activities.

Current

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Three Reasons Why Patient Engagement Matters

Healthcare consumers today owe more for both medical services and health plan premiums. Though the U.S. spends twice as much per person on average for healthcare compared to other industrialized countries, 75 percent of Americans say that the country does not get good value for what is spent. The healthcare experience for patients can no longer be overlooked. Here are three reasons why engaging patients is necessary to create a better healthcare experience.

1. 72 percent of consumers are confused by

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5 Essentials for Patient Engagement

Patient engagement: it’s something that the healthcare industry consistently talks about as the key to improving the patient experience, but what exactly does it mean? How can providers create an environment that encourages patients to increase the level of interaction and involvement in their care? For providers who want to have a successful 2018, there has to be a way to take the concept of patient engagement and transform it from an elusive buzzword into a tangible, actionable plan for

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